How do I reset my Password? (APP)

To reset your password, perform the following steps:

If you can't log in and would like to reset your password, perform the following steps:

• Open the Phemex App, go to "Log In" and click on Reset Password
• Enter Phemex registered email in the field and click on Continue
• Check your inbox for the 6 digits verification code (make sure to check spam/junk/promotion folders as well) 
• Once the verification code has been verified, enter a new password and confirm the entry by entering the same password on the subsequent field 
• You can go ahead and proceed to login your Phemex account with your new password. 

NOTE: Withdrawals will be disabled for 24 hours after a Password Reset.

• Log in to the Phemex App and hover over your Account Overview Page on the top left corner of the app. 
• Click on Security Settings 
• Click the Change button under the Password section 
• Enter your old password, new password, and confirm your new password one more time and click Confirm 
• If you have 2FA enabled, enter your Google Authentication code otherwise enter the email verification code

NOTE: Withdrawals will be disabled for 24 hours after a Password Reset.

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